When CX-Supervisor can't start communications due to a dongle problem, the error message in the Error Log will be:
"Valid software protection not found. External communications have been disabled"
This error message will come up for the following reasons:
| Cause | Resolution |
| No Dongle inserted into machine | Insert Valid CX-Supervisor Dongle into the PC |
| Dongle driver not installed/working - no light in dongle |
Using command prompt, navigate to the CX-Supervisor folder: C:\Program Files\OMRON\CX-Supervisor\ type "haspdinst -install" When driver is working there is a light inside the dongle. |
| Dongle is machine edition and project is built as PLUS in developer |
Check the markings on the side of the Dongle - If it says ME then you need to build runtime in Machine Edition. In CX-Supervisor Developer, go to Project->Runtime Settings->Target Settings and ensure project is Machine Edition. |
| Dongle is not CX-Supervisor Dongle - could be NS Runtime. | Markings on side of dongle should show CX-SUPER followed by type and version, other dongles will not work. You must locate CX-Supervisor dongle. |
| Dongle is v1.3 dongle | Old v1.3 CX-Supervisor dongles have no markings on the Side and will not work with v2 or greater. You must use the correct dongle for your version of CX-Supervisor. |
Tips:
- Advanced method to uninstall Windows driver if necessary:
- Open Device Manager
- Find the 3 HASP devices under USB devices
- Select "Uninstall Driver", and be sure to select option "Remove drive files"
- Advanced method of uninstalling HASP driver: use command line
haspdinst.exe -kp -r -fr -v -purge - Advanced method of reinstalling HASP driver: use command line
haspdinst.exe -i -fi -kp -fss - For diagnostics, use your web browser to open http://localhost:1947
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